Terms & Conditions

Last Updated: 14 August 2026

Welcome to Cherivo.

These Terms & Conditions apply to purchases made through cherivo.co.in and explain the terms governing your orders, products, payments, delivery and use of our shopping services.

By placing an order with Cherivo, you agree to these Terms & Conditions.

1. About Cherivo

Cherivo is a gifting brand offering products including dry flower bouquets, dry flower décor, curated hampers and gift items.

Website: cherivo.co.in
Email: mudit@cherivo.co.in

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information on our website are accurate.

Because many Cherivo products contain natural flowers and materials, slight variations in colour, shape, size, texture and arrangement may occur.

These natural variations are a normal characteristic of such products and do not necessarily constitute a defect.

Product photographs are representative and the final product may have minor variations while maintaining the overall design and description.

3. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed, we may contact you to offer an alternative, refund or other appropriate resolution.

4. Prices

All prices are displayed in Indian Rupees (₹), unless otherwise stated.

Prices and promotional offers may change from time to time.

The price applicable to an order will generally be the price displayed at the time the order is successfully placed, subject to obvious pricing errors or applicable legal requirements.

Any applicable shipping charges will be displayed during checkout.

5. Orders

When you place an order, you are requesting to purchase the selected products.

An order confirmation may be sent to the contact information provided by you.

Cherivo may cancel an order in circumstances such as:

• Product unavailability

• Incorrect or incomplete customer information

• Suspected fraudulent activity

• Obvious pricing or listing errors

• Delivery restrictions

• Other circumstances permitted by applicable law

If payment has already been received for an order that Cherivo cancels, the applicable amount will be refunded.

6. Payment

Payments are processed through the payment methods available at checkout.

You agree that all payment information provided by you is accurate and that you are authorised to use the selected payment method.

7. Shipping & Delivery

Shipping and delivery are governed by our Shipping & Delivery Policy.

Delivery estimates may vary depending on the destination, courier serviceability, weather, public holidays, festive periods and circumstances beyond our reasonable control.

You are responsible for providing accurate delivery details.

8. Returns & Refunds

Returns, refunds and cancellations are governed by our Refund & Return Policy.

Nothing in these Terms & Conditions is intended to remove or restrict any consumer rights or remedies available under applicable law.

9. Customised Products

Where a product is customised according to information provided by you, you are responsible for ensuring that the information supplied is accurate.

Customised or personalised products may not be eligible for cancellation or return due to a change of mind once preparation has begun, except where required by applicable law or where the product is defective, damaged or incorrect.

10. Gift Messages

You are responsible for ensuring that any gift message or other content submitted with an order is appropriate and lawful.

Cherivo may refuse to process content that is unlawful, abusive, threatening, defamatory or otherwise inappropriate.

11. Promotions

Promotional offers, discount codes and special campaigns may have individual terms, eligibility requirements and expiry dates.

Unless specifically stated otherwise, promotional offers cannot be combined.

12. Intellectual Property

Cherivo's name, logo, photographs, product descriptions, graphics, designs, text and other original website content belong to Cherivo or its respective licensors.

You may not copy, reproduce, modify, distribute or commercially use our content without prior written permission.

13. Third-Party Services

Our business may rely on third-party providers for payment processing, shipping, website technology, analytics and other services.

Such providers may have their own terms and policies.

14. Events Beyond Our Control

Cherivo will not be responsible for delays or failure to fulfil an order caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, transportation disruptions, government restrictions, strikes, technical failures or similar events.

We will make reasonable efforts to minimise the impact of such events.

15. Consumer Rights

Nothing in these Terms & Conditions is intended to exclude, restrict or limit any rights or remedies available to consumers under applicable Indian law.

16. Changes to These Terms

Cherivo may update these Terms & Conditions from time to time.

The latest version will be published on this page with the updated date.

17. Contact Us

For questions regarding these Terms & Conditions:

Cherivo
Email: mudit@cherivo.co.in
Website: cherivo.co.in

Gifts that outlast moments.