Shipping & Delivery Policy

Thank you for choosing Cherivo. We’re so happy to be a part of your special moments.

Every Cherivo order is carefully prepared and packed before it makes its way to you. Here’s everything you need to know about our shipping and delivery process.

How long will my order take to arrive?

Our estimated delivery timeline is 5–7 business days from the date your order is placed.

This includes:

• 1-2 business days for order processing and careful packing
• 4–5 business days for delivery once the order has been dispatched

Please note that orders are generally not processed or dispatched on weekends and public holidays.

Once your order has been handed over to our delivery partner, the actual transit time may vary depending on the destination, courier serviceability and other circumstances beyond our control.

For certain remote or difficult-to-service locations, delivery may take approximately 10–12 business days.

During festive periods, sales and high-demand occasions, processing or delivery may take a little longer than the usual estimated timeline.

How can I track my order?

Once your order has been dispatched, we’ll share the relevant tracking information with you.

You can use the tracking details to follow your package while it is on its way.

Please remember that tracking information may take some time to update after the package has been picked up by the courier.

What if my order is delayed?

We work with reliable logistics partners to make sure your Cherivo gifts reach you safely and within the estimated timeframe.

However, delays can occasionally occur because of weather conditions, transportation disruptions, high order volumes, remote locations, public holidays or other circumstances outside our control.

If there is a significant delay with your order, please reach out to us at contact@cherivo.co.in and our team will be happy to assist you.

Can I change or modify my order after placing it?

We understand that plans can change.

If you need to modify your order, please contact us at contact@cherivo.co.in as soon as possible after placing your order.

We’ll do our best to accommodate changes before your order has been processed or dispatched.

Once an order has been packed, customised or handed over to the courier, changes may no longer be possible.

Do you offer same-day delivery?

At present, same-day delivery is not available as a standard option for online orders.

If you need a Cherivo gift urgently, you can contact us at contact@cherivo.co.in before placing your order. Depending on your location, product availability and delivery feasibility, we’ll let you know if an expedited option can be arranged.

What are the shipping charges?

We offer free delivery on prepaid orders above ₹599.

For prepaid orders below ₹599, a flat shipping fee of ₹50 will apply.

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

If I order multiple products, will they arrive together?

We’ll always try to have products from the same order delivered together whenever possible.

However, depending on product availability, packaging requirements, fulfilment location or courier arrangements, your order may occasionally be shipped in more than one package.

If your items are shipped separately, they may reach you at different times. You will receive the relevant tracking information for the shipments.

Where does Cherivo ship?

We currently offer delivery across India, subject to the serviceability of the delivery address by our logistics partners.

Some remote or restricted locations may have longer delivery timelines or may not be serviceable.

If your PIN code is not serviceable, we will notify you as soon as possible and help you with the available options.

What happens if I miss my delivery?

Our delivery partner may make additional delivery attempts depending on their standard procedures.

Please ensure that the recipient or an authorised person is available to receive the package.

If an order is returned to Cherivo because of an incorrect address, unavailable recipient or repeated unsuccessful delivery attempts, additional charges may apply if re-delivery is requested.

What if my package arrives damaged?

We take great care while packing every Cherivo order.

If your package arrives damaged, please contact us at contact@cherivo.co.in as soon as possible and share your order number along with clear photographs of the packaging and product.

Our team will review the issue and help you with the appropriate resolution in accordance with our Refund & Return Policy.

Need help with your delivery?

We’re here to help.

For questions regarding your order, shipping or delivery, contact:

Email: contact@cherivo.co.in
Website: cherivo.co.in

We’ll do our best to make sure your Cherivo experience is as smooth as the moment you chose the gift.

Cherivo — Gifts that outlast moments.