Refund & Return Policy
Last Updated: 14 August 2026
At Cherivo, every gift is carefully selected, prepared and packed for you.
We want you to have a wonderful experience with every order. Because our products are created and packed specifically for gifting, returns are limited to eligible circumstances described below.
1. When Can I Request a Return or Refund?
You may contact us if your order:
- Arrives damaged
- Is defective
- Is incorrect or contains the wrong product
- Is missing an item that was included in your order
- Is materially different from the product description or what was agreed at the time of purchase
Your rights under applicable consumer protection laws remain unaffected.
2. Damaged Products
If your package arrives damaged, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photographs of the outer packaging
- Clear photographs of the product
- A short description of the damage
We may request additional information where reasonably necessary to assess the issue.
3. Wrong or Missing Products
If you receive a product different from what you ordered, or an item is missing from your package, please contact us as soon as possible.
After verification, we may offer an appropriate remedy, which may include replacement, refund, or another resolution depending on the circumstances.
4. Change-of-Mind Returns
We currently do not accept returns simply because a customer has changed their mind or no longer wants the product, except where a return or refund is required under applicable law.
This is because many Cherivo products are specially prepared, arranged and packed for gifting.
5. Customised Products
Customised or personalised products are generally not eligible for cancellation, return or refund due to a change of mind.
However, this does not affect your rights where the product is defective, damaged, incorrect, or otherwise covered by applicable law.
6. Refunds
Once an eligible refund has been approved, the refund will generally be processed to the original payment method.
Depending on the payment provider or bank, the amount may take additional time to appear in your account.
Where a refund is issued because the product was defective, damaged, incorrect, or otherwise eligible under applicable law, Cherivo will handle the applicable refund in accordance with the circumstances and applicable requirements.
7. Shipping Charges
Where an order is returned or refunded because of a verified issue attributable to Cherivo, such as a wrong, defective or damaged product, applicable shipping charges will be considered as part of the resolution.
For cancellations or returns that are not eligible for a refund, shipping charges may not be refundable.
8. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at mudit@cherivo.co.in.
Cancellation may be possible only if the order has not already been processed, customised, packed or dispatched.
If an order has already been dispatched, cancellation may no longer be possible.
9. Non-Returnable Situations
Except where required by applicable law, we generally do not accept returns for:
- Change of mind
- Incorrect size or selection made by the customer
- Damage caused after delivery through improper handling or storage
- Products that have been used, altered or damaged after delivery
- Products in Hampers and gifts section
Natural variations in dry flowers, including differences in colour, shape, texture and size, are not considered defects because each natural arrangement is inherently unique.
10. How to Request a Refund or Return
Email us at mudit@cherivo.co.in with:
Subject: Refund/Return Request — [Order Number]
Please include your order number, details of the issue, and relevant photographs or videos where applicable.
Our team will review your request and respond with the next steps.
11. Contact Us
Email: mudit@cherivo.co.in
Website: cherivo.co.in
Cherivo
Gifts that outlast moments.
