Privacy Policy

Last Updated: 14 August 2026

At Cherivo, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, protect and handle information when you visit cherivo.co.in, place an order, or interact with our services.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Name

• Email address

• Phone number

• Billing and delivery address

• Order and purchase details

• Gift messages and recipient details provided by you

• Information you provide when contacting us

• Device and browser information

• Website usage information

• Information collected through cookies and similar technologies

We collect information that is reasonably necessary to provide our products and services.

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders

• Arrange delivery

• Process payments

• Send order confirmations and updates

• Provide customer support

• Handle returns and refunds

• Improve our website and products

• Prevent fraud and misuse

• Understand website usage

• Send promotional communications where permitted

• Comply with applicable laws and legal requirements

3. Sharing of Information

We do not sell or rent your personal information.

We may share relevant information with trusted service providers when necessary to operate our business, including payment providers, delivery partners, website and technology providers, analytics services, customer-support services and marketing platforms where applicable.

Information may also be disclosed when required by law or necessary to protect our legal rights, customers or business.

4. Payment Information

Payments may be processed through third-party payment providers.

Cherivo does not need to store your complete card details or payment credentials to process your order.

Payment providers may process your information according to their own terms and privacy policies.

5. Shipping Information

To deliver your order, we may provide your name, phone number and delivery address to the relevant logistics or courier partner.

This information is shared only to the extent reasonably necessary to fulfil your order.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage and support relevant marketing activities.

You may manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Marketing Communications

If you subscribe to our promotional communications, we may send you information about new products, collections, festive launches, offers and other Cherivo updates.

You can unsubscribe from promotional communications at any time.

Order-related communications may still be sent when necessary to fulfil your order.

8. Gift Recipient Information

If you provide information about another person for the purpose of delivering a gift, you confirm that you are authorised to provide that information for that purpose.

We use recipient information primarily to fulfil and deliver the relevant order.

9. Data Security

We take reasonable measures to protect your personal information against unauthorised access, misuse, loss or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfil orders, maintain business records, resolve disputes, prevent fraud and comply with applicable legal requirements.

When information is no longer required, it may be deleted, anonymised or securely disposed of as appropriate.

11. Your Privacy Choices

Depending on applicable law, you may have rights relating to your personal information, including requesting access, correction, deletion or withdrawal of consent where applicable.

For privacy-related requests, contact:

mudit@cherivo.co.in

We may need to verify your identity before processing certain requests.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

Cherivo is not responsible for the privacy practices of websites that we do not control. We recommend reviewing their respective privacy policies.

13. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children in violation of applicable law.

If you believe that personal information has been provided improperly, please contact us.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on this page with a revised Last Updated date.

15. Contact Us

For questions or concerns regarding this Privacy Policy:

Cherivo
Email: mudit@cherivo.co.in
Website: cherivo.co.in

Gifts that outlast moments.